They have the right leadership commitment, well-defined BPM responsibilities, IT support for the BPM tools that automate workflows and monitor performance, and a rational framework for prioritizing and scheduling all of the business changes that arise concurrently from multiple directions, throughout multiple business departments. Many have already adopted a “top-down” or enterprise BPM approach to foster greater agility in responding to change. High-performing organizations understand that business processes are not static and that the rate of change has been increasing steadily over the last decade. A BPM initiative may include BPO efforts but it also provides a robust framework for driving the organization through the major changes that arise from regulatory shifts, adoption of new technologies, corporate restructuring or marketplace dynamics. BPO means so much more than automating existing workflows. The most important clarification of this often-misused acronym is that it is a broad organizational discipline, not a BPM software application, BPM tools, or a one-time attempt to improve isolated business processes.īusiness Process Optimization (BPO) is the targeted redesign of processes to promote efficiency and strengthen the alignment of individual processes with overall strategy and goals. BPM Overviewīusiness Process Management (BPM) is the organizational discipline that provides tools and resources for analyzing, modeling, optimizing, monitoring, and controlling business processes and for measuring and driving improved performance of interdependent business processes. We hope you find the guide valuable and if so, please share it with others who might find it helpful. Business analysts/BPM pros looking for new ideas and tools.Anyone who has decided to take on a process redesign or optimization project in their organization and wants some advice on how to approach it.Anyone who wants to learn the basics of business process management.This guide was written for a few different people: Introduction to Business Process Management Who is this BPM guide for?
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